MandaPanda Support

Start learning without an account

After installing MandaPanda, complete or skip onboarding to start a device-only learning session. No email or password is required.

MandaPanda requires a one-time purchase. There are no subscriptions, in-app purchases, or additional charges within the app.

Save or restore progress

1. Tap your profile icon on the Home screen.
2. Open Settings.
3. Choose Save Progress or Restore Progress.

Email and Sign in with Apple are optional account features for restoring progress on another device.

Delete a saved account

1. Tap your profile icon and open Settings.
2. Under your saved account, select Delete Account.
3. Read the deletion notice and confirm.

Deletion is permanent and removes the account, profile, learning progress, study history, and related diagnostic records. If you cannot access the app, email hello@shadowsg.com from the address associated with the account, with the subject Account Deletion Request. We process deletion requests within 30 days.

Audio or lesson content does not load

• Confirm that the device has an internet connection.
• Close and reopen the lesson.
• Try a different network if the issue continues.
• Email support with the screen name and approximate time of the issue.

Privacy

Read the full MandaPanda Privacy Policy, including the account deletion and data retention details.